Journal of Clinical Gynecology and Obstetrics, ISSN 1927-1271 print, 1927-128X online, Open Access
Article copyright, the authors; Journal compilation copyright, J Clin Gynecol Obstet and Elmer Press Inc
Journal website http://www.jcgo.org

Original Article

Volume 3, Number 1, February 2014, pages 8-13

E-mail Communication in the OB/GYN Office: Analysis of Patient E-mails to Their OB/GYN

Figures

Figure 1.
Figure 1. E-mails sent by hour of day.
Figure 2.
Figure 2. E-mails sent by day of the week.
Figure 3.
Figure 3. E-mail content.

Table

Table 1. E-mail Content by Category
 
CategoryDescription of Content
Test ResultsTests results
Clarification of instructions for further management
SymptomsSymptoms
Referrals to other physicians or services
*Potential emergency issues were included in this category but were also examined separately
AdministrativeAppointment scheduling
Name and/or address changes
Insurance information
Billing
Disability forms
Requests for imaging and laboratory requisitions
PrescriptionsRenewal of current medications
Requests for new medications
Requests for samples
Inquiries regarding side effects
ContraceptionSide effects
Information about contraceptive use
Concerns regarding failure
Medication interactions
Questions about sterilization
SocialThank you notes
Shared photos
Referrals of friends and family members
Invitations to join social functions
OtherSeeking health information for non patients
Environmental concerns
Potential exposures to infectious disease and environmental toxins
Paternity questions
Sharing of information
Requests that did not fall into any other category