J Clin Gynecol Obstet

Journal of Clinical Gynecology and Obstetrics, ISSN 1927-1271 print, 1927-128X online, Open Access

Article copyright, the authors; Journal compilation copyright, J Clin Gynecol Obstet and Elmer Press Inc

Journal website http://www.jcgo.org

Original Article

Volume 7, Number 1, March 2018, pages 1-12

Evaluating Women’s Satisfaction With Health Services Received During Childbirth: A Study of Hospitals in Athens, Greece

**Table 1.** Participants’ Demographic and Clinical Characteristics
		Ν	Percentage (%)
Average age (years)	35.5 ± 4.6	Public: 35 Private: 36.6
Basic training	Primary school (6 years)	0	0
	First secondary education school (gymnasium 3 years)	3	2.2
	Second secondary education school (lyceum 3 years)	136	97.8
Educational level	Secondary school graduate	70	50.4 Public: 49.5 Private: 52.4
	Graduate higher education	53	38.1 Public: 38.1 Private: 38.1
	Postgraduate studies	16	11.5 Public: 12.4 Private: 9.5
Professional status	Full-time employee	58	41.7 Public: 35.1 Private: 57.1
	Part-time employee	18	12.9 Public: 12.4 Private: 14.3
	Self-employed	19	13.7 Public: 11.3 Private: 19.0
	Unemployed or fired	12	8.6 Public: 11.3 Private: 2.4
	In long-term sick leave	1	0.7 Public: 1.0 Private: 0
	On maternity leave or parental leave	14	10.1 Public: 14.4 Private: 0
	Employed with household	17	12.2 Public: 14.4 Private: 7.1
Marital status	Single	4	2.9 Public: 0 Private: 9.5
	In symbiosis	16	11.5 Public: 12.4 Private: 9.5
	Married	116	83.5 Public: 86.6 Private: 76.2
	Divorced or separated	2	1.4 Public: 1.0 Private: 2.4
	Widow	1	0.7 Public: 0 Private: 2.4
Birth number	The first	74	53.2
	The second or above	65	46.8
Number of miscarriages or abortions	0	103	74.1
	1	26	18.7
	2	7	5
	3	2	1.4
	4	0	0
	5	1	0.7
Kind of current childbirth	Vaginal birth	81	58.3 Public: 56.7 Private: 61.9
	Cesarean section	58	41.7 Public: 43.3 Private: 38.1
Birth preference	With vaginal birth	120	86.3
	With cesarean section	19	13.7
Hospital of birth	Private	42	30.2
	Public	97	69.8

Table 1. Participants’ Demographic and Clinical Characteristics

Percentage (%)

Average age (years)

35.5 ± 4.6

Public: 35
Private: 36.6

Basic training

Primary school (6 years)

First secondary education school (gymnasium 3 years)

2.2

Second secondary education school (lyceum 3 years)

136

97.8

Educational level

Secondary school graduate

50.4
Public: 49.5
Private: 52.4

Graduate higher education

38.1
Public: 38.1
Private: 38.1

Postgraduate studies

11.5
Public: 12.4
Private: 9.5

Professional status

Full-time employee

41.7
Public: 35.1
Private: 57.1

Part-time employee

12.9
Public: 12.4
Private: 14.3

Self-employed

13.7
Public: 11.3
Private: 19.0

Unemployed or fired

8.6
Public: 11.3
Private: 2.4

In long-term sick leave

0.7
Public: 1.0
Private: 0

On maternity leave or parental leave

10.1
Public: 14.4
Private: 0

Employed with household

12.2
Public: 14.4
Private: 7.1

Marital status

Single

2.9
Public: 0
Private: 9.5

In symbiosis

11.5
Public: 12.4
Private: 9.5

Married

116

83.5
Public: 86.6
Private: 76.2

Divorced or separated

1.4
Public: 1.0
Private: 2.4

Widow

0.7
Public: 0
Private: 2.4

Birth number

The first

53.2

The second or above

46.8

Number of miscarriages or abortions

103

74.1

18.7

1.4

0.7

Kind of current childbirth

Vaginal birth

58.3
Public: 56.7
Private: 61.9

Cesarean section

41.7
Public: 43.3
Private: 38.1

Birth preference

With vaginal birth

120

86.3

With cesarean section

13.7

Hospital of birth

Private

30.2

Public

69.8

**Table 2.** Participants’ Marital Status and Its Association With Hospital Type
Marital status	Private hospital (%)	Public hospital (%)
Single	9.5	0
Cohabitating	9.5	12.4
Married	76.2	86.6
Divorced or separated	2.4	1.0
Widowed	2.4	0

Table 2. Participants’ Marital Status and Its Association With Hospital Type

Marital status

Private hospital (%)

Public hospital (%)

Single

9.5

Cohabitating

9.5

12.4

Married

76.2

86.6

Divorced or separated

2.4

1.0

Widowed

2.4

**Table 3.** Participants’ Satisfaction With Healthcare Providers During Childbirth
	N	Minimum value	Maximum value	Middle value	Standard deviation
Satisfaction with doctor	139	1.3	4.0	3.2	0.5
Satisfaction with midwife	139	0	4.0	3.1	0.7

Table 3. Participants’ Satisfaction With Healthcare Providers During Childbirth

Minimum value

Maximum value

Middle value

Standard deviation

Satisfaction with doctor

139

1.3

4.0

3.2

0.5

Satisfaction with midwife

139

4.0

3.1

0.7

**Table 4.** Correlation between age and satisfaction with the doctor and the midwife (Spearman correlation coefficient)
Spearman correlation coefficient (r)	Satisfaction with doctor	Satisfaction with midwife
Age	r	-0.175	0.013
	P-value (two-tailed)	0.039	0.881
	N	139	139

Table 4. Correlation between age and satisfaction with the doctor and the midwife (Spearman correlation coefficient)

Spearman correlation coefficient (r)

Satisfaction with doctor

Satisfaction with midwife

Age

-0.175

0.013

P-value (two-tailed)

0.039

0.881

139

**Table 5.** Correlation Between Participants’ Education Level and Satisfaction With the Doctor and the Midwife in the Private Hospital
Spearman correlation coefficient	Total satisfaction	Satisfaction with doctor	Satisfaction with midwife
Vocational education level	r	-0.288	-0.367	-0.245
	P-value (two-tailed)	0.065	0.017	0.118
	n	42	42	42

Table 5. Correlation Between Participants’ Education Level and Satisfaction With the Doctor and the Midwife in the Private Hospital

Spearman correlation coefficient

Total satisfaction

Satisfaction with doctor

Satisfaction with midwife

Vocational education level

-0.288

-0.367

-0.245

P-value (two-tailed)

0.065

0.017

0.118

**Table 6.** Correlation Between Participants’ Education Level and Satisfaction With the Doctor and the Midwife in the Public Hospital
Spearman correlation coefficient	Total satisfaction	Satisfaction with doctor	Satisfaction with midwife
Vocational education level	r	0.109	0.111	0.115
	P-value (two-tailed)	0.287	0.279	0.261
	n	97	97	97

Table 6. Correlation Between Participants’ Education Level and Satisfaction With the Doctor and the Midwife in the Public Hospital

Spearman correlation coefficient

Total satisfaction

Satisfaction with doctor

Satisfaction with midwife

Vocational education level

0.109

0.111

0.115

P-value (two-tailed)

0.287

0.279

0.261

**Table 7.** Correlation Between Participants’ Childbirth Experience and Satisfaction With the Doctor and the Midwife
Spearman correlation coefficient (r)	Degree of satisfaction with the doctor	Degree of satisfaction with the midwife
Negative birth experience	r	-0.361	-0.308
	P-value (two-tailed)	< 0.001	0.001
	N	139	139

Table 7. Correlation Between Participants’ Childbirth Experience and Satisfaction With the Doctor and the Midwife

Spearman correlation coefficient (r)

Degree of satisfaction with the doctor

Degree of satisfaction with the midwife

Negative birth experience

-0.361

-0.308

P-value (two-tailed)

< 0.001

0.001

139

**Table 8.** Correlation Between the Information Participants Obtained From the Internet and Their Satisfaction With the Doctor and the Midwife
Information from the Internet	n	Mean	Standard deviation
Degree of satisfaction with the doctor
Yes	105	3.160	0.571
No	32	3.428	0.421
Degree of satisfaction with the midwife
Yes	105	3.112	0.606
No	32	3.326	0.790
	Degree of satisfaction with the doctor	Degree of satisfaction with the midwife
Mann-Whitney U test	1,224.5	1,137.5
P-value	0.020	0.006

Table 8. Correlation Between the Information Participants Obtained From the Internet and Their Satisfaction With the Doctor and the Midwife

Information from the Internet

Mean

Standard deviation

Degree of satisfaction with the doctor

Yes

105

3.160

0.571

3.428

0.421

Degree of satisfaction with the midwife

Yes

105

3.112

0.606

3.326

0.790

Degree of satisfaction with the doctor

Degree of satisfaction with the midwife

Mann-Whitney U test

1,224.5

1,137.5

P-value

0.020

0.006